Terms & Conditions | Rumila Enterprises

The public website is designed to help families understand Rumila’s live-in domestic staff services, office process, support categories, and contact options before enquiry.

Use of the website should be lawful, respectful, and limited to genuine service, career, or support communication.

Rumila provides live-in domestic staff services only. The website and office process are built around live-in maids, nannies, babysitters, japa maids, cooks, elder care attendants, housekeeping staff, and all-rounders.

Public website content is informational and does not replace office review, interview coordination, safe profile access, or final service documentation.

Candidate details are shared through a privacy-safe and office-managed process. Public browsing does not grant unrestricted access to private documents, staff phone numbers, or confidential records.

After a genuine enquiry, Rumila office reviews the family requirement, explains the next step, and may enable client-safe profile review through the controlled Rumila process.

Families may interview suitable candidates first through the Rumila office-managed process. Interview coordination is part of the structured screening and fit-review stage.

Families may arrange a 5-day trial period before proceeding with a longer agreement.

During the 5-day trial period, the family where the staff member is placed is responsible for paying the staff member directly for the days worked.

Trial payment is generally calculated using the agreed monthly salary and the number of trial days completed.

No Rumila agency charge is collected for the trial period itself.

If both the family and the staff member are satisfied after the trial period, the service may proceed to a formal agreement through Rumila Enterprises.

Rumila agreement durations currently include 3 Months, 6 Months, 11 Months, and 45 Day Japa Agreement where applicable to the service type.

The applicable agreement duration is confirmed through the office process and client-specific records after interview and trial review.

Services continuing beyond the active agreement duration require renewal through Rumila office. Renewal timing, applicable duration, and the next payment step are handled through the official renewal process.

Where renewal applies, the signed service record and office confirmation govern continuation of the service relationship beyond the completed agreement period.

Rumila service charges, registration fees, agreement options, and applicable office charges are explained during the consultation and agreement process. Final charges depend on the selected service and agreement arrangement.

Staff salary is paid directly by the client to staff and is not Rumila revenue. Salary should not be confused with the amount payable to Rumila.

Rumila does not combine staff monthly salary with Rumila office charges in a single misleading figure.

Families engaging live-in staff are expected to provide suitable accommodation, food, reasonable rest, and respectful day-to-day treatment consistent with the live-in nature of the role.

Clear household expectations, practical living arrangements, and respectful communication help support smoother interviews, trial outcomes, and long-term service stability.

Staff leave, weekly rest, and related attendance matters are handled according to the applicable signed agreement terms and the practical service arrangement confirmed through Rumila office.

Families should clarify service routine, leave expectations, and household coordination points during interview and agreement discussions.

Police verification support may be available through Rumila where applicable to the service process, local requirements, and available documentation.

Any such support is coordinated through the office-managed process and should not be treated as unrestricted public document access or independent legal clearance beyond the available records.

Cancellation requests, replacement support, and any refund review are handled through the office process based on the service stage, agreement period, actual commission paid, completed service period, and replacement attempts.

Registration fee is non-refundable. If replacement support is not available in an eligible case, any refund review is generally considered only from unused agency commission after office review. Approved refunds are processed within 7 working days after office approval. Rumila does not take advance payment.

Public website information, FAQs, and service descriptions are intended for general guidance and do not replace office review, client judgement, interviews, written agreement terms, or lawful due diligence.

Rumila’s responsibility is limited to the office-managed coordination, documentation, and support process described in the applicable service records and written client documents. No public page should be treated as a complete substitute for the final service record.

These public terms are governed by applicable laws in India.

Any dispute connected to website use, public enquiry, or office-managed service coordination will be subject to Delhi jurisdiction and the competent courts connected to Rumila Enterprises operations in Delhi, unless a separate written agreement states otherwise.

These website terms are informational and explain the public-facing Rumila process in a professional, client-friendly way.

The final service relationship, including payment stages, renewal, leave, replacement handling, and operational responsibilities, is governed by the signed agreement and related office records where applicable.

Rumila may update public information, service descriptions, policy guidance, or website terms as needed to maintain operational clarity and legal accuracy.

The latest published version of these terms will apply to new public website use and future enquiries unless a separate written service document states otherwise.